FAQs
Please note - access to some services may be dependent on your company's contract type. If you are unsure, please check with your fleet manager or call our driver helpline on 0800 581 639.
Many common questions are answered below, or for assistance 24 hours a day, 365 days per year, call the Pendragon Vehicle Management driver helpline on 0800 581 639 and select from the following options. Please note that option 1 is for Salary Sacrifice Drivers, option 2 is for Contract Hire Drivers.
- Roadside assistance
- Accident management
- Proactive service booking
- Tyre replacement and repair
- Windscreen/ glass replacement
- Daily hire booking
- Register daily data for service booking
- Speak to a member of Fleet Services Team
How do I get a replacement bulb?
Call the driver helpline on 0800 581 639 and select option 3.
Can I take my car abroad?
Yes, if your vehicle is on a maintained contract with us. You will need to attain a VE103 form by calling our driver helpline on 0800 581 639 and select option 3.
How do I get a new tyre?
Call the driver helpline on 0800 581 639 and select option 4. Please note it is your responsibility to regularly check your tyres to ensure they are legal and in good condition. It is our policy to change tyres when they reach 2mm tread depth.
How do I book a service?
It is your responsibility to ensure the vehicle is serviced as per the manufacturer's requirements. To book a service, call the driver helpline on 0800 581 639 and select option 3. Alternatively, email your service booking request, including your name, email address, phone number, vehicle registration number, current mileage, work required, vehicle delivery method (and collection address if applicable) and three preferred dates for the service.
How do I book an MOT?
If your car reaches its third birthday during its time with you, it will need an MOT. To book your MOT, call the driver helpline on 0800 581 639 and select option 3.
How do I replace my wipers?
Call the driver helpline on 0800 581 6398 and select option 3.
Can my partner/ family member drive the car?
You can normally add one additional driver to your company car insurance policy. To do this, you will need to speak to your Fleet Manager/ HR department.
My vehicle needs more oil - what do I do?
It is your responsibility to ensure your vehicle is kept maintained with oil, water and fuel. Top up with oil as recommended in the manufacturer handbook and claim back the cost as per your employer's policy.
I have damaged my vehicle - what do I do?
If the damage is minimal, this may come under Fair Wear and Tear and will be assessed at the end of the lease. If the damage is more serious, call the driver helpline on 0800 581 639 and select option 2. We will then arrange repair as per your company's policy. If the damage makes the vehicle unsafe to drive, park the vehicle when it is safe to do so and call the Driver Helpline on 0800 581 639 and select option 1.
My vehicle has a warning light - what do I do?
First determine what the warning light means by consulting the vehicle handbook. Should your vehicle need repair, call the driver helpline on 0800 581 639 and select option 1 for roadside assistance.
My vehicle has broken down - what do I do?
Call the driver helpline on 0800 581 639 and select option 1 for roadside assistance.
How do I get a replacement vehicle for when mine is being serviced or repaired?
Call the Driver Helpline on 0800 581 639 and select option 6 for daily hire booking.
My air conditioning is broken - will you fix it?
Yes - Call the driver helpline on 0800 581 639 and select option 3.
My vehicle is due for recall - what do I do?
Call the driver helpline on 0800 581 639, select option 3 and book your vehicle in to the nearest dealer.
I have lost my spare key - can I get a replacement?
Yes - call the driver helpline on 0800 581 639, select option 3 and book your vehicle in to the nearest dealer. Please note that if the vehicle is returned at the end of lease without a spare key, your employer may be charged as per the End of Contract Procedure Fair Wear and Tear policy.
How do I get my chipped/ cracked windscreen repaired?
Call the driver helpline on 0800 581 639 and select option 5.
Can I gain no claims bonus with company car insurance?
Yes - you can accrue no claims with a company car just as you can with a personal car. If you require proof of your no claims discount for a personal insurance policy after you've given up your company car, your insurer will usually gather this from your employer.
I've been involved in an accident - how do I make a claim?
Whether you need assistance at the time of the accident or following an accident, call the driver helpline on 0800 581 639 and select option 2.
Can I buy my vehicle at the end of the contract?
Yes - we offer great purchase prices on end of contract vehicles (this may not be applicable to Company Directors). Contact us on 01332 292777 and ask for the disposals department to enquire, and we will send you a written quote.
Do I need to tax my vehicle?
No - we will organise the vehicle road fund licence (road tax) on your behalf.Will I be charged tax for having a company car?
If you use your company car for private use you will pay Benefit in Kind tax (BiK). To estimate the tax you will pay over the next few years, use the HMRC car tax calculator.
Can I add a private plate to my vehicle?
This is dependent on your employer's company car policy so please check before requesting a private plate transfer. To transfer your plate, please call 01332 292777 and ask for the taxation department.
Can I swap my car?
Unless damaged, the car will be yours until the end of the lease if you remain employed with your company. At the end of the lease you will be either supplied with a new car chosen by your employer or given a choice from a list, dependent on your employer's company car policy.
