FAQs
Please note - access to some services may be dependent on your company's contract type. If you are unsure, please check with your fleet manager or call our driver helpline on 0800 581 639.
Many common questions are answered below, or for assistance 24 hours a day, 365 days per year, call the Pendragon Vehicle Management driver helpline on 0800 581 639 and select from the following options. Please note that option 1 is for Salary Sacrifice Drivers, option 2 is for Contract Hire Drivers.
- Roadside assistance
- Accident management
- Proactive service booking
- Tyre replacement and repair
- Windscreen/ glass replacement
- Daily hire booking
- Register daily data for service booking
- Speak to a member of Fleet Services Team
If you use your company car for private use you will pay Benefit in Kind tax (BiK). To estimate the tax you will pay over the next few years, use the HMRC car tax calculator.
It is your responsibility to ensure the vehicle is serviced as per the manufacturer's requirements. To book a service, call the driver helpline on 0800 581 639 and select option 3. Alternatively, email your service booking request, including your name, email address, phone number, vehicle registration number, current mileage, work required, vehicle delivery method (and collection address if applicable) and three preferred dates for the service.
Call the driver helpline on 0800 581 639 and select option 3
Call the driver helpline on 0800 581 639 and select option 4. Please note it is your responsibility to regularly check your tyres to ensure they are legal and in good condition. It is our policy to change tyres when they reach 2mm tread depth.
Call the driver helpline on 0800 581 6398 and select option 3.
If the damage is minimal, this may come under Fair Wear and Tear and will be assessed at the end of the lease. If the damage is more serious, call the driver helpline on 0800 581 639 and select option 2. We will then arrange repair as per your company's policy. If the damage makes the vehicle unsafe to drive, park the vehicle when it is safe to do so and call the Driver Helpline on 0800 581 639 and select option 1.
First determine what the warning light means by consulting the vehicle handbook. Should your vehicle need repair, call the driver helpline on 0800 581 639 and select option 1 for roadside assistance.
Call the Driver Helpline on 0800 581 639 and select option 6 for daily hire booking.
Yes - Call the driver helpline on 0800 581 639 and select option 3.
Yes - call the driver helpline on 0800 581 639, select option 3 and book your vehicle in to the nearest dealer. Please note that if the vehicle is returned at the end of lease without a spare key, your employer may be charged as per the End of Contract Procedure Fair Wear and Tear policy.
Call the driver helpline on 0800 581 639 and select option 5.
Whether you need assistance at the time of the accident or following an accident, call the driver helpline on 0800 581 639 and select option 2
This is dependent on your employer's company car policy so please check before requesting a private plate transfer. To transfer your plate, please call 01332 292777 and ask for the taxation department.