Frequently Asked Questions

Leasing is a fixed term rental agreement that allows you to use a vehicle for a set period of time at an agreed monthly price.

PCH is a product that is available to everyone over the age of 18 and in possession of a full UK Driving Licence (subject to you being approved for finance). PCH is similar to BCH, but with PCH agreements, you are unable to reclaim VAT.

BCH is for business customers (Limited Company, Partnership, or Sole Trader) only. You can reclaim up to 100 percent of VAT, depending on whether the car is used for personal use.

Yes, road tax is included for the duration of the contract.

The term ‘initial payment’ refers to the first payment of the contract. It is not a deposit; the initial payment helps to determine how your monthly payments will be thereafter. The higher the initial payment, the lower the monthly payments and vice versa.

The initial payment is taken approximately 7 to 10 days after the driver has taken possession of the vehicle.

The majority of our lease deals are available between 24 and 48 months. If you are looking for something outside these parameters, please contact us and speak to one of our Relationship Managers.

All lease contracts include the following:

• Full manufacturer’s warranty
• Road Tax
• Breakdown assistance (as per the manufacturer warranty)
• Free UK mainland delivery and collection

The below are not included in a lease contract:

• Motor vehicle insurance
• Any additional insurance products (i.e. GAP Insurance)
• Maintenance and servicing. These are not included as standard; however, we do have packages available

Changes to a contract whilst it is live will be a decision made by the finance company who is providing the lease. If there is a need to make any amendments to the contract, such as contract length or annual mileage, then please contact your finance company directly.

If you select a vehicle that we have in stock, delivery usually takes place approximately three weeks from the point of order. If the vehicle is a factory order, the lead time can differ, depending on the manufacturer's production schedule.

Our Relationship Managers will advise before your order is placed, and provide additional updates throughout the duration of delivery.

Yes, we can offer a maintenance package on the majority of our vehicles.

A lease or contract hire agreement with maintenance included covers:

• All tyre replacements as a result of fair wear and tear
• The cost of scheduled servicing and associated costs
• Consumable items such as brake discs, batteries, and exhausts (subject to reasonable wear and tear)
• Where applicable, the cost of the MOT
• Breakdown cover
• Any repair to the vehicle as long as it is not as a result of damage, abuse or misuse

• Any damage caused by driver damage or misuse
• Any replacements or repairs required to any bodywork or glass

Anyone under the age of 18 or not in possession of a full UK driving licence will not be able to lease a vehicle. All lease deals are subject to a credit check, anyone who fails a finance application will not be able to lease a vehicle.

We are also unable to assist the following businesses: Taxi’s, Chauffeurs, and Driving Schools. This is due to the fact we cannot lease to anyone intending to use the vehicle for ‘Hire and Reward’.

It is possible to place a personalised number plate on any of our vehicles. Please advise your Consumer Administrator once the order has been placed, and we can advise the process and costs depending on which finance provider you are using.

All our vehicles are distributed either directly through manufacturers, or via franchised dealers and preparation centres.

Yes, however, you will need to make the finance company who are funding your vehicle aware of this. You will also need to ensure you have all the correct documents to comply with the visited country's legislation.

If you were looking to hand back the vehicle earlier than your contract duration, you would be required to pay an early termination charge. It is not possible to give an estimate of this amount as the charge is based on a percentage of your remaining monthly rentals, how many miles you have covered, and the market value of the vehicle at the time the request is made.

The vehicle must be returned with no more than the normal level of fair wear and tear. We work to the BVRLA fair wear and tear guide, however please note that different finance companies can set their own level of wear and tear guidelines.

The finance company is the registered owner and keeper of the vehicle, so when the lease contract comes to an end, you will not own the vehicle.

Unfortunately, we don't offer a part-exchange service directly.