Those four magic words: Fair Wear And Tear. Whilst you may feel that the true meaning behind this phrase is somewhat of a murky grey whirlpool of uncertainty, the truth is, in fact, considerably less sinister.
Fair Wear and Tear comes into play when a vehicle is returned to a leasing company at the end of an agreement. The vehicle is inspected for any damage, some of which may result in end-of-lease charges.
"Is this simply a ploy by the leasing company to fleece me out of every penny they can?" we hear you exclaim. The answer is no - the reason behind any end-of-lease charges is to compensate the owner for the decrease in value of the vehicle following any damage. The more damage to the car, the less the vehicle will be worth when being sold and the higher the repair bills to get the vehicle back to a standard agreed at the outset of the lease and to an acceptable condition.
All leasing companies who are members of the BVRLA (of which Pendragon Vehicle Management is a member) must follow the BVRLA Code of Conduct, which ensures all leasing companies trade fairly and responsibly in all dealings with their customers. Part of this agreement includes the Fair Wear and Tear guidelines, which have been put in place to protect the customer from being charged for normal, usually unavoidable minimal damage to a vehicle which inevitably occurs during the life of a leased vehicle, whilst also ensuring no companies are more lenient or strict when it comes to end-of-lease. A leasing company must accept certain levels of wear on a returned vehicle without charge to the customer.
We know it's nigh on impossible to keep a car in perfect showroom condition over a few years, even if you are the most careful driver on the roads. We'd rather the vehicles come back us in a clean, good condition than us having to charge for any damage, so we've put together an overview of what the Fair Wear and Tear policy covers, helping you to appraise your vehicle yourself and know what to expect when it comes to end-of-lease.
To avoid any unexpected charges, we advise you inspect your vehicle yourself 10-12 weeks before your vehicle is due to be collected, giving yourself time to get any damage repaired in time. When appraising the vehicle, be objective and carry out the checks in good light to ensure nothing is missed.
For more information on Fair Wear and Tear, visit our Driver Centre.